SHOP POLICIES & FAQS

Please read through our shop policies and FAQs before ordering.

BEFORE ORDERING

When do new releases happen?

We have at least 1 new release every month, however this may be subject to changes. Please follow us on Instagram (@Happiibokkusu) for the latest updates.

Do you restock your products?

Yes, most of the products are handmade and will be restocked once they sell out.

How do coupon codes work?

Only one code is accepted per transaction on this platform. Multiple discount codes cannot be combined.

Please make sure that you have entered your discount code at the time of checkout, as we are unable to apply codes or discounts once your order has been placed.

Any special discount codes expire within 1 year of issue date. 

AFTER ORDERING

What is your processing time?

Our general processing time is 1-2 business day(s) but it can increase during sales or high volume order periods. Please refer to the announcement header at the top of our website for the most current processing times. Note that processing time DOES NOT include delivery time. Orders are shipped out on weekdays.

Can I combine or modify my order?

We are unable to combine orders as it is difficult for us to locate an order during our processing stages. 

Any changes made after an order has been placed cannot be guarantee. Please use the contact form or email us at hello@happiibokkusu.com for any modification requests on: shipping address, shipping name, email, phone number, or etc. We are NOT responsible for any undeliverable packages due to wrong address.

Can I cancel, return, or exchange my order?

Due to the nature of our products, cancellation, returns and exchanges are not accepted. In cases where a refund is given, it will be subject to a 15% processing fee.

How do I track my order?

For domestic orders (Switzerland), tracking is automatically emailed to the email address used during checkout once your order has shipped or you can track it within your account.

For international orders, once the item arrives at the destination country, we have no way of tracking movement of the package within your country but you may try to use the given link to track your order.

Track your order here: https://www.post.ch/en/receiving-mail/track-consignments

My order is missing items or contains damaged items

Please note that since we are a hand-made shop, there may be slight imperfections or variation from items to items. If your item is defective or missing, please let us know within 3 days of receiving your order (this is based on the delivery date on tracking) by following the steps:

1. Take a photo of the item(s) clearly showing the issue 

2. Send the photo to hello@happiibokkusu.com along with your order number

3. Write a brief description of the issue

Please note that we are NOT responsible for any damages that may occur during transit. In the case that we process a refund (not guaranteed), shipping costs are non-refundable and will not be included. Any freebies given in the shop are not eligible to replacement for damages that occurred during transit.

SHIPPING & DELIVERY

Do you ship worldwide?

Yes, we ship all over the world. Shipping cost is based on weight and calculated during checkout.

How do you ship my order?

All orders are shipped in either envelope, bubble mailers or boxes. If you have any special requests regarding the packing of your order please send us an email before placing an order.

Do you offer free shipping?

Free shipping is available for orders over CHF 150. Discount will be added automatically. No code needed.

How long will it take to get my order?

Domestic Orders (Switzerland)

Priority Mail: 1-2 business day(s), untracked
Tracked Mail: 1-2 business day(s), includes tracking and insurance

International Orders

Priority Mail: 3-14 business days, untracked
Tracked Mail: 3-14 business days, includes tracking and insurance

What shipping carriers do you use?

We only use Swiss Post.

What are shipping customs?

All goods shipped internationally must pass through customs before they are allowed to enter or exit a country. We are not responsible for any customs, taxes, and import duties that may be issued by your country.

International customers can occasionally experience long delays and hold ups at customs. We are not responsible for any packages that are held up or returned due to customs. If the package is returned to us due to inability to deliver to address specified by the customer, then the customer will be responsible for any reshipment costs.

My order was returned to you

In cases where your package is returned to us for any reason, such as wrong address or unclaimed mail, we will require a re-payment of the shipping fees if you want your order to be reshipped.

My order is lost or damaged

We are NOT responsible for lost or damaged package. Once your item has been marked shipped, we no longer have control of it.

For tracked mails: If your order has not been marked delivered, and it has been over 4 weeks (domestic) or 10 weeks (international) from your shipment confirmed date, please contact us at hello@happiibokkusu.com.

My order was marked "delivered" but I haven't received it

Please wait 1-2 days before reaching out to us. If the package still hasn't arrived, please check with your neighbors or leasing office (if you live in an apartment complex) to see if the package was picked up by them. 

You can also check with your local post office to see if the package has been retained and whether it can be recovered and re-delivered/picked up.

We are NOT responsible for missing packages. If delivery has been confirmed via the tracking number, we are unable to provide further assistance, as postal companies have the final say on package deliveries; therefore, no further action can be pursued.

RESELLING, WHOLESALE & OTHER POLICIES

Can I resell your artwork?

All artwork, illustrations, graphics, characters, logos, and designs are copyrighted works of Happiibokkusu by Tze Huey "Jolinh" Leung. All designs and items are for personal use only and any unlawful redistribution, reproduction, alteration, or transmission of any illustrations, artwork, graphic, characters, logos, and/or design on this website in any form or by any means, is strictly prohibited.

We do not give permission to any reselling of our items.

Do you wholesale your products?

No, currently not. You can still contact us at hello@happiibokkusu.com regarding of this.

Rights to refuse service

Happiibokkusu has the right to cancel any orders that violates any part of our store policy as well as revoke all shopping privileges on www.happiibokkusu.com to any individuals without further notice.